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Troubleshooting Cisco IP Telephony, by Paul Giralt, Addis Hallmark, Anne Smith
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Reveals the methodology you need to resolve complex problems in an IP telephony network
- Master troubleshooting techniques and methodologies for all parts of a Cisco IP Telephony solution-Cisco CallManager, IP phones, gateways, applications, and more
- Learn how to investigate and resolve voice quality problems, including delayed audio, choppy or garbled audio, static and noise, one-way or no-way audio, and echo
- Read about the variety of trouble-shooting tools at your disposal and how and when to use them based on the problem type
- Discover the potential causes of common problems and how to efficiently troubleshoot them to resolution
- Learn how to identify and resolve gateway problems by breaking the components into logical groups and following a methodical troubleshooting approach
- Use best practices recommendations to build a stronger IP telephony deployment and avoid common mistakes
IP telephony represents the future of telecommunications: a converged data and voice infrastructure boasting greater flexibility and more cost-effective scalability than traditional telephony. The ability to troubleshoot an IP telephony environment and the underlying network infrastructure is vitally important, just as it is in any complex system.
Troubleshooting Cisco IP Telephony teaches the troubleshooting skills necessary to identify and resolve problems in an IP telephony solution. This book provides comprehensive coverage of all parts of a Cisco IP Telephony (CIPT) solution, including CallManager, IP phones, gateways, analog devices, database and directory replication, call routing, voice mail, applications, network infrastructure, and more. You'll learn how to read trace files, determine when to turn on tracing and Cisco IOS(r) Software voice debugging, and how to troubleshoot voice quality issues.
Troubleshooting Cisco IP Telephony shows you how to break down problems to find the root cause. Descriptions of each part of the CIPT solution help you understand the functionality of each part of the solution and how each part interacts with other parts of the solution. You'll then learn what steps to take and tools to use to identify and resolve the cause of the problem.
- Sales Rank: #1183151 in Books
- Brand: Brand: Cisco Press
- Published on: 2002-12-21
- Original language: English
- Number of items: 1
- Dimensions: 9.38" h x 2.31" w x 7.75" l, 4.00 pounds
- Binding: Hardcover
- 1008 pages
- Used Book in Good Condition
From the Back Cover
Reveals the methodology you need to resolve complex problems in an IP telephony network
* Master troubleshooting techniques and methodologies for all parts of a Cisco IP Telephony solution-Cisco CallManager, IP phones, gateways, applications, and more
* Learn how to investigate and resolve voice quality problems, including delayed audio, choppy or garbled audio, static and noise, one-way or no-way audio, and echo
* Read about the variety of trouble-shooting tools at your disposal and how and when to use them based on the problem type
* Discover the potential causes of common problems and how to efficiently troubleshoot them to resolution
* Learn how to identify and resolve gateway problems by breaking the components into logical groups and following a methodical troubleshooting approach
* Use best practices recommendations to build a stronger IP telephony deployment and avoid common mistakes
IP telephony represents the future of telecommunications: a converged data and voice infrastructure boasting greater flexibility and more cost-effective scalability than traditional telephony. The ability to troubleshoot an IP telephony environment and the underlying network infrastructure is vitally important, just as it is in any complex system.
Troubleshooting Cisco IP Telephony teaches the troubleshooting skills necessary to identify and resolve problems in an IP telephony solution. This book provides comprehensive coverage of all parts of a Cisco IP Telephony (CIPT) solution, including CallManager, IP phones, gateways, analog devices, database and directory replication, call routing, voice mail, applications, network infrastructure, and more. You'll learn how to read trace files, determine when to turn on tracing and Cisco IOS(r) Software voice debugging, and how to troubleshoot voice quality issues.
Troubleshooting Cisco IP Telephony shows you how to break down problems to find the root cause. Descriptions of each part of the CIPT solution help you understand the functionality of each part of the solution and how each part interacts with other parts of the solution. You'll then learn what steps to take and tools to use to identify and resolve the cause of the problem.
About the Author
Paul Giralt, CCIE(r) No. 4793, an escalation engineer at the Cisco Systems Technical Assistance Center in North Carolina, has been troubleshooting complex IP telephony networks since CallManager release 3.0. Paul has troubleshot problems for some of the largest Cisco IP Telephony deployments and trains TAC teams around the globe. Paul holds a bachelor's degree in computer engineering from the University of Miami.
Addis Hallmark, CCNA(r), CIPT, a senior technical marketing engineer with Cisco Systems, has been installing, configuring, and troubleshooting the Cisco IP Telephony solution since CallManager release 2.3. Addis contributes to numerous design guides, application notes, and white papers on a variety of IP telephony subjects, including CallManager, IP phones, and IP gateways.
Anne Smith is a technical writer in the CallManager Engineering group at Cisco Systems. She has written technical documentation for the Cisco IP Telephony solution since CallManager release 2.0. Anne writes internal and external documents for CallManager, IP phones, and other Cisco IP Telephony products and is a co-author of the Cisco Press books Cisco CallManager Fundamentals and Developing Cisco IP Phone Services.
Most helpful customer reviews
5 of 5 people found the following review helpful.
Invaluable Reference
By John E. Heyer
I have to say, a lot of the Cisco Press books can be frustrating. They're great if you want a really detailed background on VoIP technologies, but for day to day use and quick reference they quickly prove to be more hassle than they're worth. The idea of a "troubleshooting" guide by Cisco seemed like it would be this to the extreme, but this is actually and incredibly useful book. Especially useful are the sections on configuring traces, monitoring, and alarms. I've worked with Cisco IP Telephony products for nearly 2 years and still was not aware of many of these features. Many of the problems I've encountered are listed here, and accompanied by an ordered checklist of things to troubleshoot. Reading this book will save any engineer, administrator, technician, or manager tons of time on the job.
The only reason I can't give this book 5 stars is it is 4 years old, and only covers CallManager up to 3.3 (5.0 is the latest version). Subsequently, there's lots of "this may be supported in future CallManager versions" lines, which you must then look up on Cisco's website. Many of the problems listed in this book were fixed with CallManger 4.1, released in late 2004.
0 of 0 people found the following review helpful.
Must own
By Nathan G
This book was recommended to me by a lot of people. It is a very good book and most of it applies to VoIP just as much today as when it was written. This is a must have for VoIP professionals.
0 of 0 people found the following review helpful.
Four Stars
By Darnell Morris
This is a great book but it's outdated.
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